Refund policy

Return & Refund Policy

At Royal Attars, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Return Policy

We offer a 7-day return and exchange policy, which means you have 7 days after receiving your order to request a return or exchange.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be in its original packaging with all accessories (if applicable).

  • Include the original receipt or proof of purchase.

To request a return, simply contact us at royalattarswaly@gmail.com with your order details and the reason for your return request.

Please do not send any product back without contacting us first, as unauthorized returns will not be accepted. Once your request is approved, our support team will provide you with the return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at royalattarswaly@gmail.com with clear photos of the item and packaging. We'll review your request and arrange a replacement or appropriate solution.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Opened or used perfumes and attars.

  • Tester bottles that have been used.

  • Customized or personalized products.

  • Clearance, sale, or discounted items.

  • Gift cards.

If you're unsure whether your item qualifies, feel free to contact our support team before placing a return request.

Exchange Policy

If you'd like a different fragrance, the quickest option is to request an exchange within the eligible period. Once your returned item has been approved and received, we will process the exchange based on product availability.

Refund Policy

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at royalattarswaly@gmail.com.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, feel free to contact our customer support team:

Email: royalattarswaly@gmail.com

We're always happy to assist you.